Frequently Asked Questions
What is Biothane?
Biothane is a PVC coated webbing. It is full waterproof, stink proof and easy to wipe clean. Unlike leather, it will not stretch or crack over time.
What is your return policy?
We have a 14 day return policy. The 14 days starts from the day of order delivery. For a refund, all items must be in the same condition they left us in and in an unused and resellable condition.
Please Note: We do not allow returns and refunds on custom ordered products.
How long will it take for my order to arrive?
Typically orders are dispatched within 1-3 days. They will then be shipped with Royal Mail Tracked 48/24hr shipping services depending on what you chose at checkout. Fur & Field brand products can take 7-14 days to dispatch as most of our own products are handmade to order. This can be longer at peak times. For accurate dispatch times, please get in touch.
Where can I purchase your products in person?
Although we do not have a physical store location, we do attend a number of trade shows throughout the year, please keep an eye on our social media for updates on where we will be.
Do you offer wholesale?
Yes! We are always on the lookout for new places looking to stock our range of own brand products. For more information, get in touch via our contact form or email us at furandfield@gmail.com
What happens if something breaks?
Our products are built to last, but we get it—dogs can be wild. If something isn’t holding up as it should, get in touch. We’ll happily chat repairs, replacements, or fixes. We want you and your dog adventuring safely, always.
Are your products suitable for all breeds?
Yes of course!! While we’re proud of our roots in the gundog world, Fur & Field is for any dog with an adventurous spirit. Whether you’ve got a Spaniel who loves the field or a rescue mutt who loves road trips, our gear is made for them.
I have a specific question, can I contact you direct?
Of course! Drop us an email or DM anytime. Whether it’s sizing, custom requests, or product advice, you’ll always be talking directly to the person who makes your gear (hi, it’s me 👋).
Why should I shop handmade?
Every single Fur & Field product is crafted by hand, inspected by eye, and made with purpose. No conveyor belts, no overseas factories—just me, my workshop in Sussex, and high standards. You’re supporting a UK small business and getting gear built to last.